The Consumer Rights Act 2015 replaced the Sale of Goods Act on 1 October 2015; here's everything you need to know:
What is the Consumer Rights Act?
On 1 October 2015, the Consumer Rights Act replaced the Sale of Goods Act. The new law gives consumers the right to ask for a full refund in the first 30 days after buying any product that proves to be faulty, including a car.
What else does it help me with?
If a problem is found after 30 days, but within six months of purchase, the car buyer can request a repair or replacement. When it comes to repairs, the dealer has one chance to fix the fault. If the fix doesn't work, the car buyer is entitled to a refund. The buyer won't get the full purchase price back. Any usage of the car will be taken into account and the refund will be adjusted accordingly. Previously, the supplying dealer was allowed more than one attempt to rectify the problem, and it was considerably more difficult to get a refund on a car. Should a fault appear after six months, the car owner will need to prove that the fault was there at the time of purchase.
Who is covered by the new law?
It's not only new car buyers who will benefit from the latest legislation. Used car buyers also now have more rights than ever, as long as they buy their car from a retailer rather than from an individual. The law is applied in the same way whether the car in question is new or used. It also applies to cars that are not as they were described by the selling dealer. However, it cannot be used by a buyer who has changed their mind, and it only applies to cars bought on or after 1 October 2015.
What should I do if something goes wrong with my car?
If your car develops a fault keep detailed records of everything that goes wrong; keep a timeline and take photos. Contact the dealership in writing straight away, and keep a note of all correspondence. It's also worth contacting customer services to ask them to open a case.
What else is covered ?
The new law also applies to any work carried out on your car. If you believe that a service or piece of work hasn't been carried out with reasonable care, you can ask for a refund or for the work to be repeated.
What if the retailer doesn't agree there's a problem ?
Buyers can now make use of the Alternative Dispute Resolution services. These are free to the consumer and cheaper for businesses than going to the small claims court. Overall, the new legislation is clearer than the old Sale of Goods Act, and that can only benefit car buyers and owners.
For detailed information on the Consumer Rights Act 2015: